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CUSTOMER
SERVICE TRAINING
 Customer service training programs are delivered at
your work site tailored to fit your exact business needs. You decide on
the workshop(s), number of hours (2, 4 or 6 hours recommended) and topic
that fill the gaps in your business with minimal employee down time.
These interactive modules will be designed to address scenarios that
occur in your business setting ensuring your employees can immediately
apply what they have learned to the job.
Our instructors, including Shasta College faculty and professionals
actively involved in the business community, are on the leading edge of
training strategies and solutions. Their training and experience enable
them to present information with practical applications in your
business environment.
Want more from your employees but don’t know where
to start? A large part of today’s workforce are missing fundamental
skills. We help you bridge the skills gap.
Customer Service
Good customer service means providing something
"extra". Learn the skills necessary to meet customers’ needs including
communicating with both external and internal costumers, how to develop
a positive attitude, handle complaints and improve sales skills.
Attitude
Each day we can choose our "attitude". Learn how to
maintain a positive attitude, what causes a bad attitude, turnaround
strategies to battle them, and special techniques to raise the attitude
of others.
Communication
Improve your employees’ communication and listening
skills while removing the barriers to effective communications. Both you
and your customer will benefit!
Ethics and Values
Why do people make the wrong choice? How consistent
are your employees’ values with your organization’s values? Developing a
personal ethical philosophy and helping others do the right thing will
help your employees be better employees.
Conflict Resolution
Every business has difficult customers and your frontline employees
need the tools to deal with those customers. Learning how to build
better relationships by applying the steps to conflict resolution.
Stress Management
Understanding the causes of stress and how to manage
stress will lead to decreased tension in the work environment and a more
productive professional and private life.
Time Management
Increase your productivity; decrease your stress.
Time management principles maximize the use of time. Learn to
prioritize, identify time wasters, delegate and how to set goals.
Team Building
Participants receive an understanding of how teams
work together, common problems teams encounter and how to solve them.
They will recognize various team player styles as well as gain exposure
to the stages of team growth.
Organizational Change
Today’s successful business must be dynamic, but how
does change affect your employees and what is the cost to your business?
We teach the skills your employees need to understand and cope with
organizational change.
Decision Making & Problem Solving
Learning to avoid the barriers to making quick sound decisions make
your employees invaluable and increases customer satisfaction. Workshop
emphasizes decision making and problem solving techniques as well as how
to be creative and think outside of the box.
Good Customer Service means
exceeding the customer’s expectations!!!
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