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Technology Support - Help Desk Tracking
 
  The Technology Department has recently implemented a new Help Desk solution. This new system allows customers to enter their help call through a web browser. After you enter the ticket, an email is sent to the responsible parties, notifying them of the new help request. You can go back at any time and check on the status of the help request. When a technician has completed your request, you will receive an email notifying you that the ticket is complete and what was done to solve your request.

 


 

 


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©2002-2003 Shasta College - Shasta-Tehama-Trinity Joint Community College District - 11555 Old Oregon Trail - P. O. Box 496006
Redding, CA  96049-6006 - 530.225.4600

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