Customer Service Academy

 A skills development program that consists of college credit courses, each earning 1/2 unit. Take all 10 classes and receive 5 units with a Certificate of Achievement Or choose the ones that best fit your needs.

                                   Customer Service Facts

                        -96% of unhappy customers leave without saying something.

                          - Unhappy customers tell an average of 13 people.

                                                            -  It costs five times more to gain a new customer than to keep an

                                                                       existing customer.

         What is Excellent Customer Service?

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 Exceeding customer expectations.

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  Providing something EXTRA!!

 

 

 

Customer Service Academy provides training in key areas of service and equips participants with skills that can be applied in their workplace.

 

           Customer Service Academy List of Courses

                       ( Select any link below to view course description)

Customer Service in the Workplace

 Stress Management in the Workplace
Attitude in the Workplace Time Management
Communicating with People Team Building
Ethics and Values Managing Organizational Change
Conflict Resolution Decision Making and Problem Solving
bullet$10.00 per course (Campus fees apply on first module only).
bulletEach course is 9 hours (most are taught over two-4.5 hour sessions)

For additional information call...

       Roger Gerard @ (530) 225-4893 rdg@rgerard.com

       or Center for Business, Technology, Family and Consumer Sciences @ (530) 225-4645

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