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Course Description:
This course is designed to provide the student
with understanding and knowledge to the importance of meeting the needs of
customers in a service economy. Students will gain insight into employer
and customer expectation of service levels. Emphasis will be placed on
developing specific skills and abilities critical to providing excellent
customer service. In addition, the student will be introduced to the
concepts of internal and external customers, customer satisfaction and
customer retention.
**This is a one week course
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