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CENTER FOR BUSINESS, TECHNOLOGY,

FAMILY AND CONSUMER SCIENCES

 

CIS 5 - COURSE DESCRIPTION

  

  

 
 
 
 

 

HELP DESK - LEVEL 1 - 1 Unit (CR/NC Option) (I)

 

 

 
Class Hours: 54 lecture total
Description: The program is designed to educate students as computer support specialists in order to compete for positions such as help desk or technical support technicians. Students will examine the different types of help desks, the available help desk career paths, and the kinds of knowledge, skills, and abilities they need to be successful in a help desk environment. They will gain an understanding of how people, processes, technology and information affect the typical help desk structure and how understanding customer service is the bottom line.

 

Articulated HS Courses:

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Shasta College - Shasta-Tehama-Trinity Joint Community College District

11555 Old Oregon Trail - P.O. Box 496006 - Redding, CA 96049-6006 - 530.225.4600

 

 

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