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CENTER FOR BUSINESS, TECHNOLOGY,

FAMILY AND CONSUMER SCIENCES

 

BUAD 85 - COURSE DESCRIPTION

  

  

 
 
 
 

 

CUSTOMER SERVICE IN THE WORKPLACE-.5 UNITS (I)

 

 

Class Hours: 9 lecture total
Description: This course is designed to provide the student with certain key skills and attitudes in order to effectively meet the needs of the customers. The student will be introduced to the concept of internal and external customers, customer satisfaction and customer retention. Topics will also include communication with customers, developing a positive attitude, handling complaints and sales skills.

 

Articulated HS Courses:

 ROP Cust Serv/Work - Shasta Trinity ROP - EHS

 

 

 

 

 

 

 

 

 

 

 

Shasta College - Shasta-Tehama-Trinity Joint Community College District

11555 Old Oregon Trail - P.O. Box 496006 - Redding, CA 96049-6006 - 530.225.4600

 

 

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