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CENTER FOR BUSINESS, TECHNOLOGY,

FAMILY AND CONSUMER SCIENCES

 

BUAD 80 - COURSE DESCRIPTION

  

  

 
 
 
 

 

PRINCIPLES OF CUSTOMER SERVICE - 3 UNITS (I)

 

 

Class Hours: 54 lecture total
Description: This course is designed to provide the student with understanding and knowledge to the importance of meeting the needs of customers in a service economy. Students will gain insight into employer and customer expectation of service levels. Emphasis will be placed on developing specific skills and abilities critical to providing excellent customer service. In addition, the student will be introduced to the concepts of internal and external customers, developing a positive attitude, handling complaints and sales skills.

Articulated HS Courses:

  

 

 

 

 

 

 

 

 

 

 

 

Shasta College - Shasta-Tehama-Trinity Joint Community College District

11555 Old Oregon Trail - P.O. Box 496006 - Redding, CA 96049-6006 - 530.225.4600

 

 

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